Credit Control
Course:Credit Control
Duration: One day
| Aims and Objectives of the workshop | To provide an understanding the importance of using credit control systems. At the end of this workshop delegates should feel more confident about the procedures that can be used to obtain payment from debtors. |
| Who Should Attend | People who work in a credit control environment where collection of debt is of prime importance |
| Experience needed | This course assumes no previous experience of credit control methods and procedures. |
Course Content
What does the term credit control mean
How to use Psychology to improve chase up calls, word collection letters and motivate yourself
Improving Confidence and knowledge
Using Communication skills in letters, telephone calls
Credibility
How to deal with excuses using logic and reversal of arguments
Influencing factors
Measuring performance
Using solicitors and the courts
Methods of Credit checking
Stress Management
The implication poor credit control on cash flow, liquidity and the cost of financing credit
Factoring – what is it?
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